Privacy Policy

Company Name: Promho Energy Pvt. Ltd.
Website: www.promho.com
Contact Email: admin@promho.com

1. Introduction

Promho respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website or engaging with our commissioning, testing, and engineering services.

2. Information We Collect

a) Personal Information

• Name, phone number, email ID
• Organization and designation
• Address or location for project-related interaction

b) Technical & Device Data

• IP address, browser type, access time

c) Project and Service Data

• Site names, engineering documentation
• Equipment details, test results, reports
• SCADA/IP configurations if shared for remote support

3. How We Use Your Information

• Responding to your service requests and inquiries
• Generating proposals or service quotes
• Creating gate pass/authorization requests for site access
• Sharing test reports and commissioning documentation
• Sending updates on service progress or downtime
• Website analytics and user experience improvement

4. Sharing and Disclosure

• Project clients, EPCs, or OEMs (only for official coordination)
• Field engineers or subcontractors under NDA
• Legal or regulatory authorities, if required
• Secure third-party platforms (for document transfer, cloud storage)

5. Data Security

• Password-protected report access
• Role-based internal access control
• Encrypted file storage and email attachments
• Regular backups and firewall-protected servers

6. Cookies and Tracking

Our website may use cookies and similar tools to improve your browsing experience. You can disable cookies via your browser settings if preferred.

7. Your Rights

• Access your personal information
• Correct or update your data
• Request deletion of your data (if not contractually required)
• Withdraw consent from email or newsletter communication

8. Data Retention

We retain service-related data for the duration of your project and for statutory/operational reasons as per industry norms. After that, data is securely deleted.

9. Third-Party Links

Our website may contain links to external websites (OEMs, product partners, etc.). We are not responsible for their content or privacy practices.

10. Contact Us

If you have questions about our Privacy Policy or wish to exercise your rights, please contact:
Privacy Officer
Promho Energy Pvt. Ltd.
📧 Email: admin@promho.com
📞 Phone: +91-44-43210100

11. Policy Updates

We reserve the right to update this Privacy Policy periodically. The latest version will always be available on this page.